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FREE DELIVERY ON ALL UK ORDERS OVER £50

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Shipping & Returns

Shipping

Shipping prices are per order. Standard Shipping prices for the UK is (approximately) 48 Hour Service (from date of dispatch) and priced at £4.95. Channel Islands shipping is £6.95. None Guaranteed 24 Hour Service is priced at £6.95*, Guaranteed Next Day Delivery (delivered by 4pm Tuesday - Saturday) is priced at £16.95** and EU/EEA is £15.00.

All our orders are sent Fully Tracked.

Free Shipping is for Orders over £50 (UK only).

Please contact us for delivery prices for the Rest of the World

We are unable to ship to USA/Canada, Sweden, Denmark, Norway, South Africa or Australia/New Zealand due to Licensing Restrictions.

Please allow 2-3 working days on Standard Shipping (Day 1 is the day after your order was placed) to any UK mainland address. Off-Shore UK orders may take slightly longer than standard shipping times due to Customs Procedures. International Orders can take some time to arrive so please allow up to 20 Working Days.

All standard UK mainland deliveries are sent using Royal Mail 24 Hour and Royal Mail 48 Hour services.

*UK 24 Hour Service - orders need to be placed by Midday (Monday to Friday) and they will be shipped with Royal Mail 24 Hour Service (excluding Highlands & Islands).

Please also note the following information, as per the Royal Mail Website:-

Royal Mail Tracked 24 – Royal Mail aim to deliver the Next Working Day (Monday to Saturday excluding Bank Holidays)

Royal Mail Tracked 48 – Royal Mail aim to deliver in 2 to 3 Working Days (Monday to Saturday excluding Bank Holidays)

**UK Guaranteed Next Day Delivery - orders need to be placed by Midday (Monday to Friday) and they will be shipped with Royal Mail Guaranteed Next Day Service (excluding Highlands & Islands).

EU/EEA & International Shipping IMPORTANT INFORMATION

  • We will not be charging you VAT at checkout so Taxes, duties and a clearance fee will be due on goods sent from us.
  • The taxes and duties depend on the contents’ value. The thresholds are as follows:-
    Since 1 July 2021, most goods to the EU are now subject to VAT and potentially a clearance fee.
    Goods above €150 may be subject to VAT, customs duties and a clearance fee.
  • The thresholds and the amounts charged vary from country to country. The customs authorities in the destination country determine the thresholds and the amounts charged. See guidance from the European Commission.
  • Your parcel won’t be released until payment has been received by your local postage courier once they take the shipment from Royal Mail. Use the Tracking code we send to you to trace your parcel. 

Old Guys Rule will always dispatch orders within the correct timeframe, however once Royal Mail have collected daily consignments, parcels are no longer in our care and we cannot be held responsible for any delays in postage.

Returns

If you have purchased an item from our website and you are not 100% satisfied with your merchandise when you receive it, please email Old Guys Rule within 10 days and we will exchange your item(s) for a similar, (i.e., same cost) item or refund the item(s)*. Old Guys Rule allows one exchange per order.

You will be responsible for the return shipping but Old Guys Rule will pay for shipping the exchanged item(s) back to you. We will not ship the new merchandise until we receive the items(s) you are exchanging.

Your return must be in original condition (not washed, not worn, not dirty, undamaged) and must be received by Old Guys Rule within 15 days of your original order. We will not accept returns or exchanges after the 15 day period. For Christmas Presents purchased in December we will extend our Returns policy to the 15th January - Please note all items must be returned to us by that date.*

* Please note that Underwear is not returnable for an exchange or refund unless faulty.

If we mistakenly shipped you the wrong item or the item is defective, we will reimburse you for the cost of shipping the item back to us (standard 2nd class shipping charge with proof of postage) and the cost of shipping you a replacement. Please allow up to 14 days for any refunds to be processed.

Sale Items

We do not accept Returns for Refund on Sale Items and Exchanges will incur postage costs.