Frequently Asked Questions

All merchandise is made of high-quality materials designed for long-lasting use. All garments are available in Medium, Large, Extra Large and 2X-Large. Where possible 3X-Large, 4X-Large and 5X-Large is also available All headwear items are one size fits all.

Shipping prices are per order.

Standard Shipping prices for the UK is (approximately) 48 Hour Service (from date of dispatch) and priced at £4.95. Channel Islands shipping is £6.95. None Guaranteed 24 Hour Service is priced at £6.95*, Guaranteed Next Day Delivery (delivered by 4pm Tuesday - Saturday) is priced at £16.95** and EU/EEA is £15.00.

All our orders are sent Fully Tracked.

Free Shipping is for Orders over £75 after any discounts have been applied. (UK only).

Please contact us for delivery prices for the Rest of the World. 

We are unable to ship to USA/Canada, Sweden, Denmark, Norway, South Africa or Australia/New Zealand due to Licensing Restrictions.

Please allow 2-3 working days on Standard Shipping (Day 1 is the day after your order was placed) to any UK mainland address. Off-Shore UK orders may take slightly longer than standard shipping times due to Customs Procedures. International Orders can take some time to arrive so please allow up to 20 Working Days.

All standard UK mainland deliveries are sent using Royal Mail 24 Hour and Royal Mail 48 Hour services.

*UK 24 Hour Service - orders need to be placed by Midday (Monday to Friday) and they will be shipped with Royal Mail 24 Hour Service (excluding Highlands & Islands).

Please also note the following information, as per the Royal Mail Website:-

Royal Mail Tracked 24 – Royal Mail aim to deliver the Next Working Day (Monday to Saturday excluding Bank Holidays)

Royal Mail Tracked 48 – Royal Mail aim to deliver in 2 to 3 Working Days (Monday to Saturday excluding Bank Holidays)

**UK Guaranteed Next Day Delivery - orders need to be placed by Midday (Monday to Friday) and they will be shipped with Royal Mail Guaranteed Next Day Service (excluding Highlands & Islands).

EU/EEA & International Shipping IMPORTANT INFORMATION

• We will not be charging you VAT at checkout so Taxes, duties and a clearance fee will be due on goods sent from us.
• The taxes and duties depend on the contents’ value. The thresholds are as follows:-
  Since 1 July 2021, most goods to the EU are now subject to VAT and potentially a clearance fee.
  Goods above €150 may be subject to VAT, customs duties and a clearance fee.
• The thresholds and the amounts charged vary from country to country. The customs authorities in the destination country determine the thresholds and the amounts charged. See guidance from the European Commission.
• Your parcel won’t be released until payment has been received by your local postage courier once they take the shipment from Royal Mail. Use the Tracking code we send to you to trace your parcel. 

Old Guys Rule will always dispatch orders within the correct timeframe, however once Royal Mail have collected daily consignments, parcels are no longer in our care and we cannot be held responsible for any delays in postage.

If an item is unexpectedly out of stock or on a back-order, we will contact you immediately to let you know your options.

We accept payment using the following:

• American Express
• Appleypay
• Google Pay
• MasterCard
• Paypal
• Shopify Payments
• Visa.

Our secure card payment provider is Shopify Payments.

Returns & Exchanges Policy

Thank you for shopping with Old Guys Rule UK!

Our returns address is Ape Industries, Unit 6 Buzzard Court, Mullacott Industrial Estate, Ilfracombe, Devon, EX34 8PX.

At Old Guys Rule UK, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help. Please read the following policy to understand our procedures for returns. This policy is offered in addition to your legal rights.

Returns Eligibility

Timeframe: You have 14 from the date of receiving your order to initiate a return.

Condition: The item must be unused, in its original packaging, and in the same condition as when you received (not washed, not worn, not dirty, undamaged).

Exclusions: Certain products, such as personalised items or underwear, may not be eligible for return unless they are defective or damaged.

To initiate a return, please follow these steps:

Contact Us: Send an email to oldguysrule@apeindustries.co.uk with your order number, details of the item you wish to return, and the reason for the return.

Confirmation: Wait for our customer service team to confirm your return request along with instructions for the return process.

Return Shipping

Cost: Customers are responsible for the cost of return shipping unless the item is defective or damaged.

If you paid for shipping on your order, you will be responsible for the return shipping for any orders, but Old Guys Rule will pay for shipping the exchanged item(s) back to you.

If you had free shipping on your order, you will be responsible for the return and the exchange shipping costs.

We will not ship the new merchandise until we receive the items(s) you are exchanging.

For Christmas Presents purchased in December we will extend our Returns policy to the 15th of January - Please note all items must be returned to us by that date. *

If we mistakenly shipped you the wrong item or the item is defective, we will send you a prepaid tracked returns label.

Packaging: Ensure the item is securely packaged to prevent damage during transit.

Tracking: We recommend using a tracked shipping service to ensure the safe return of your item.

Return To Sender

Items returned to the sender will incur additional charges. Upon receipt of the returned item, we will process a refund for the cost of the item; however, all associated shipping costs will be deducted from the refund amount.

Items may be returned to the sender for a number of reasons, including: 

Incorrect address 
The address may be missing information, or it may contain the wrong street name or number. 

No one was present 
If the item was attempted to be delivered but no one was available to sign for it and no redelivery or collection was arranged by the recipient, it may be returned to the sender. 

Recipient refused 
If the recipient refuses to accept the item, it may be returned to the sender.

Refund Process

Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

Sale Items: We accept Returns for Refund or Exchange on Sale Items however they will incur postage costs.

* Please note that Underwear is not returnable for an exchange or refund unless faulty.

* Please note that gift cards are not refundable or returnable for cash.

Exchanges

If you wish to exchange an item(s), please follow the return process outlined above and let us know which item/s you would like to Exchange.

Please allow 14 days for your exchange to be processed.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, providing photos of the damaged or defective product. We will arrange for a replacement or issue a refund.

Contact Information

If you have any questions about our returns policy, please contact our customer service team at oldguysrule@apeindustries.co.uk or 01271 523800.

Changes to This Policy

Old Guys Rule UK reserves the right to update or modify this returns policy at any time without prior notice.

Old Guys Rule deal with a number of independent retailers throughout the UK and Ireland. If you have made a purchase within one of their stores and you wish to return the item for a refund or exchange, you need to return your item to the store where it was purchased.

Please retain your receipt as proof of purchase will be required. Individual returns policies may vary, please ask in store when you make your purchase.

You can be assured that when placing your order through the Old Guys Rule website your details are secure.

The Old Guys Rule website uses a secure payment system provided by Shopify. Details on our payment provider can be viewed at www.shopify.com.

Please note that Old Guys Rule is a trading name, belonging to Ape Industries Co. Ltd. Our VAT Number is 295 4720 73.